Shipping policy

Last Updated: August 23, 2026

Thank you for shopping with By Izzy. Every order is handmade and carefully prepared before shipment. This policy explains our processing times, shipping options, delivery estimates, and how we handle shipping-related issues.

1. Where We Ship

We currently ship within the United States, including Hawaii and Puerto Rico.

We do not currently offer international shipping.

2. Order Processing

Orders are processed within 1–3 business days, Monday through Friday.

Our regular business hours are 9:00 AM–5:00 PM.

Orders placed after 5:00 PM will begin processing on the next business day.

Orders placed on weekends or non-business days will begin processing on the next business day.

Processing time refers to the time required to prepare your order before it is handed to the shipping carrier.

3. Standard Shipping

Standard Shipping: $8

Standard shipping is free for orders of $70 or more.

After your order has been processed and handed to the carrier, standard shipping typically takes 3–5 business days to arrive.

Including processing time, the estimated total delivery time for Standard Shipping is approximately 4–8 business days.

4. Express Shipping

Express Shipping: $15

After your order has been processed and handed to the carrier, Express Shipping typically takes 1–2 business days to arrive.

Including processing time, the estimated total delivery time for Express Shipping is approximately 2–5 business days.

The $15 Express Shipping fee applies regardless of whether the order qualifies for free Standard Shipping.

5. Shipping Carriers

We may ship orders using USPS or DHL, depending on the order and shipping method.

Once your order has shipped, we will provide tracking information when tracking is available for the selected shipping service.

Please use the tracking information provided to monitor your shipment's progress.

6. Delivery Estimates

The delivery times stated in this policy are estimated delivery times and are not guaranteed.

Actual delivery times may vary due to circumstances outside our control, including carrier delays, severe weather, service disruptions, or other unforeseen transportation issues.

Processing time and carrier transit time are separate. The delivery estimate begins with the applicable processing time and continues with the selected carrier's transit time.

7. Delayed Shipments

If your order has not arrived within 10 days after the latest estimated delivery date, please contact us at:

waistbeads4u@beadsbyizzybelle.com

We will investigate the shipment with the applicable carrier and provide assistance based on the information available from the carrier.

8. Lost Shipments

If a shipment appears to be lost or has not arrived within the timeframe described above, please contact us at:

waistbeads4u@beadsbyizzybelle.com

We will investigate the shipment with the carrier before determining the appropriate resolution.

9. Delivered but Not Received

If the carrier's tracking information shows that your package was delivered but you have not received it, please contact us.

We will investigate the delivery with the carrier and review the available tracking information before determining the appropriate resolution on a case-by-case basis.

10. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address when placing an order.

If an incorrect address is provided by the customer and the package needs to be reshipped, the customer may be responsible for the additional shipping cost.

If an address error occurs because of an error made by By Izzy, please contact us so we can investigate and determine the appropriate resolution.

11. Changing Your Shipping Address

If you need to change your shipping address after placing an order, please contact us as soon as possible.

Address-change requests must be submitted at least 24 hours before the order ships.

Once an order has shipped, we cannot guarantee that the shipping address can be changed.

12. Order Cancellations

Customers may request to cancel an order before the order ships.

Please contact us as soon as possible if you need to cancel your order.

Once an order has shipped, it cannot be cancelled through the order-cancellation process. Any subsequent return or refund request will be handled according to our Return & Refund Policy.