1. Are your products handmade?
Yes! Every bracelet, beaded accessory, and artwork is handcrafted with care, making each piece unique.
2. Do you accept custom or personalized orders?
We may accept custom requests depending on availability. Please contact us before placing your order to discuss your ideas.
3. How long does it take to process an order?
Most orders are processed within 2–5 business days before shipping.
4. Do you ship internationally?
Yes! We ship to many countries worldwide. Shipping costs and delivery times are calculated at checkout.
5. How can I track my order?
Once your order has shipped, you'll receive a confirmation email with tracking information (where available).
6. What if my order arrives damaged?
Please contact us within 48 hours of delivery with your order number and photos of the damaged item. We'll work quickly to resolve the issue.
7. Can I return my order?
Yes. We accept returns on eligible items within 14 days of delivery. Please review our Return & Refund Policy for full details.
8. Can I cancel my order?
Orders may be canceled if they have not yet entered production or shipped. Contact us as soon as possible after placing your order.
9. Are the colors exactly the same as shown in the photos?
We do our best to display our products accurately, but colors may vary slightly depending on your screen settings. Handmade items may also have slight variations, which add to their uniqueness.
10. How can I contact By Izzy?
If you have any questions about our products or your order, please contact us using the email address listed on our Contact page. We typically respond within 24–48 business hours.
