Refund policy

Last Updated: August 19, 2026

At By Izzy, every product is handmade with care and attention to detail. We want you to be satisfied with your purchase and have a clear understanding of our return and refund process.

1. Returns

We accept eligible returns within 14 days of the date your order is delivered.

To be eligible for a return, the item must:

Be unused and unworn.
Be in its original packaging.
Be in resellable condition.
Include proof of purchase or your order confirmation.

Items that have been worn, used, damaged after delivery, or are not in resellable condition are not eligible for a standard return.

2. Change-of-Mind Returns

If you change your mind about an eligible, non-personalized product, you may request a return within 14 days of delivery.

Customers are responsible for the cost of return shipping for change-of-mind returns.

Original shipping charges are non-refundable.

To request a return, please contact us at:

waistbeads4u@beadsbyizzybelle.com

You must contact us and receive return instructions before sending an item back. Please do not send a return to an address without first contacting us.

3. Personalized and Custom Products

Because personalized and custom-made products are created specifically for the individual customer, they are not eligible for returns due to a change of mind.

However, personalized or custom products may be eligible for a refund or replacement if they arrive damaged, defective, or incorrect.

Please contact us within 14 days of delivery and provide photos showing the issue.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 14 days of delivery at:

waistbeads4u@beadsbyizzybelle.com

Please include:

Your order number or proof of purchase.
Clear photos showing the damage, defect, or incorrect item.
A brief description of the issue.

After reviewing your request, we will determine whether the item qualifies for a replacement or refund.

For approved damaged, defective, or incorrect-item claims, By Izzy will cover the applicable return shipping cost and the shipping cost for an approved replacement.

5. Exchanges and Replacements

We do not offer exchanges for change-of-mind returns.

For products that arrive damaged, defective, or incorrect, customers may choose between an eligible replacement or a refund to the original payment method.

Approved replacement orders will be shipped within 3 business days.

6. Return Shipping

For eligible change-of-mind returns, the customer is responsible for the return shipping cost.

For approved damaged, defective, or incorrect-item returns, By Izzy will cover the applicable return shipping cost.

There is no restocking fee.

7. Refunds

Once a returned item is received, it will be inspected to determine whether it meets the applicable return requirements.

We allow up to 7 business days after receiving the returned item to complete the inspection.

If the return is approved, the refund will be issued within 7 business days after approval to the original payment method used for the purchase.

Your bank, card issuer, or payment provider may require additional time to process and display the refund in your account.

Original shipping charges are not refundable, except where otherwise required by applicable law or where the issue resulted from an error on our part.

8. How to Request a Return

To request a return, please email:

waistbeads4u@beadsbyizzybelle.com

Please include your order number and explain the reason for your return.

For damaged, defective, or incorrect items, please include clear photographs showing the issue.

Customers must contact us and receive return instructions before sending any product back. We will provide the appropriate return address and instructions by email.